Intimacy Couples Blanket – 30-Day Return Policy
Our Commitment to Your Satisfaction
We want you to feel confident in your purchase. If you're not completely satisfied, you may return your item within 30 days of receiving it, provided it meets our return eligibility criteria.

Return Eligibility
To qualify for a return, items must be:
✅ Unused and unwashed
✅ In the original packaging with tags attached
✅ Accompanied by a receipt or proof of purchase

Returns that do not meet these conditions will not be accepted due to hygiene and quality control reasons.

How to Initiate a Return
📩 Contact us at intimacycouplesblanket@gmail.com before returning your item.
🚚 Customers are responsible for return shipping costs.
🔍 We require a video of the product issue to assess eligibility for return or refund.
⚠️ Returns sent without prior approval will not be accepted.

Damages & Order Issues
Please inspect your order immediately upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with a video or photos of the issue, and we will make it right.

Non-Returnable Items
🚫 Used or washed items
🚫 Custom-made or personalized items
🚫 Gift cards or sale items
🚫 Items returned after the 30-day window

Exchanges
For hygiene reasons, we do not offer exchanges on opened or used items. If your item is unopened and in its original condition, you may return it and place a new order.

Refund Process
Once we receive and inspect your return, we will notify you of approval. If approved, your refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card provider to reflect the refund.

Order Cancellations & Modifications
🚫 Orders cannot be canceled more than 15 minutes after placement.
📦 Address changes can only be made before a tracking number is assigned.
❌ We cannot modify product size or color after an order is placed. If needed, cancel within 15 minutes and place a new order.

Lost or Stolen Packages
📬 If your order is lost in transit or stolen, contact us at support@intimacycouplesblanket.com within 30 days of the expected delivery date. We will investigate and offer a replacement or refund if applicable (for insured shipments).

Customs, Duties & Taxes
International orders may be subject to customs duties or taxes, which are the responsibility of the customer. However, most blanket shipments do not incur customs fees.

Return Shipping Costs
🚚 Customers are responsible for the cost of return shipping.
📩 We do not provide prepaid return labels.

Steps for Refund Requests
To ensure a smooth process, please provide:
1️⃣ A detailed explanation of the issue.
2️⃣ A video demonstrating the problem with the product.
3️⃣ Your expectation vs. actual experience with the item.

This helps us assess the situation and improve our product quality.

We appreciate your trust in Intimacy Couples Blanket and are here to assist you. For any questions, please reach out to intimacycouplesblanket@gmail.com . 💙